Collision Repairer Shares Why His Shop is No Longer Negotiating with Insurers
From the Desk of Mike Anderson A manager at a Chicago-based shop told Mike Anderson why his facility has shifted to billing customers directly for repairs. I had the privilege at SEMA this past November to teach a class on negotiating with insurers for collision repairers with my colleague, Sheryl Driggers. Autobody News was kind enough to run an article about that class. A gentleman I know in this industry -- who has attended a similar class I taught in the past -- read the article, and contacted me to say he that while he’s implemented many of the strategies he’s heard from me over the years, he wanted to respectfully offer his own view on the topic of negotiating with insurers. I always welcome new perspectives, so I contacted Drew Plischke. Plischke is the director of client/insurance reconciliation at Gold Coast Auto Body in Chicago, a company he’s been with for 20 years. In all…
