3+ week, 4+ day ago   (513+ words) Insurance carriers and brokers should proactively anticipate customers' needs, but should also limit AI's role in doing so, according to a new survey from VIU by HUB. Eighty-eight percent of policyholders reported that they want a provider that flags coverage…...

3+ week, 5+ day ago   (218+ words) The study found that overall satisfaction with commercial insurers rose 15 points, to 713, on a 1,000-point scale. JD Power attributes this increase largely to improved digital channels that allow customers to more easily manage their insurance policies. As a category, digital…...