News
J. D. Power Finds Auto Insurance Customer Satisfaction Holds Steady
5+ hour, 32+ min ago (104+ words) Collision Week Overall customer satisfaction with auto insurers held steady this year even as the market softened, with insurers" inability to deliver seamless interactions across service channels emerging as the single biggest drag on satisfaction, according to the J. D. Power 2026 U. S. Auto…...
AASP/NJ Opens Dedicated Inbox to Compile Insurer Complaints Filed with New Jersey Regulator
1+ day, 5+ hour ago (102+ words) Collision Week The Alliance of Automotive Service Providers of New Jersey has established a dedicated email inbox to collect and compile copies of insurance complaints filed with the New Jersey Department of Banking and Insurance by collision repair facilities and…...
Progressive Reports Personal Auto Policies in Force Up 10. 2% in April Compared to 2025
1+ week, 5+ day ago (129+ words) Collision Week Net premiums written up 6% year over year as combined ratio deteriorates 5. 3 points on spring storm losses. The Progressive Corporation (NYSE: PGR) reported its total personal auto insurance policies in force were 27, 753, 000 in April 2026, an increase of 2, 569, 000 or 10. 2% from…...
Auto Insurance Shopping Cools in First Quarter as Rate Decreases Spread
3+ week, 6+ day ago (119+ words) Collision Week Shopping activity turned negative in March even as 47. 3% of policies were shopped within the previous year " the highest rate since Lexis Nexis began tracking in 2020. U. S. auto insurance shopping grew 3. 2% year over year in the first quarter of 2026 and…...
New York Budget Agreement Includes Auto Insurance Reforms
4+ week, 5+ hour ago (116+ words) Collision Week New York Gov. Kathy Hochul and legislative leaders have reached agreement on a fiscal 2027 state budget that includes a package of auto insurance reforms aimed at reducing premiums that rank among the highest in the country. New Yorkers…...
Southern Farm Bureau Cuts Louisiana Auto Rates 10. 6%
1+ mon, 3+ day ago (165+ words) Six insurers finalize filings through April. Louisiana Insurance Commissioner Tim Temple has finalized six private passenger auto insurance rate filings through the end of April, led by a 10. 6% decrease from Southern Farm Bureau Casualty Insurance Company that will save 39, 332 policyholders…...
Root Joins Freeway Insurance Multi-Carrier Platform in National Distribution Deal
1+ mon, 2+ week ago (131+ words) Collision Week Root Inc. (NASDAQ: ROOT), the telematics-based auto insurer, has joined Freeway Insurance's multi-carrier marketplace, the companies announced April 23, giving the Columbus-based carrier access to Freeway's national network of retail offices, call centers and online shopping channels. Freeway, a…...
General Motors Insurance Expands to Maryland
1+ mon, 2+ week ago (163+ words) Vehicle manufacturer branded insurance program now in 21 states. General Motors Insurance has added Maryland to its service area, bringing the total number of states where its auto insurance product is available to 21. The automaker's direct-to-consumer insurance arm announced the launch…...
Progressive Closes Gap with State Farm as Top U. S. Auto Insurers Reshape Market in 2025
2+ mon, 1+ week ago (159+ words) Private passenger auto insurance premiums earned surpass $369 billion. Total direct premiums earned on private passenger auto insurance reached $369. 6 billion in the U. S. in 2025, up 5. 6% from $349. 9 billion in 2024, according to data released March 18 by the National Association of Insurance Commissioners (NAIC). The…...
State Farm Reports $4. 6 Billion Auto Underwriting Gain, Declares $5 Billion Customer Dividend
3+ mon, 1+ week ago (152+ words) Insurer's auto business swings to first underwriting profit since 2020, citing lower repair costs and fewer collisions. State Farm reported net income of $12. 9 billion in 2025, more than doubling the $5. 3 billion posted in 2024 and marking the company's strongest annual result in recent…...