News
Telematics help Geico, Progressive hold top spot in mobile: Keynova
9+ hour, 45+ min ago (269+ words) Progressive and Geico tied for first overall in the Mobile Insurance Scorecard Q1 2026 by Keynova." The report benchmarks the mobile apps and websites of 12 U.S. auto and property insurance carriers. Progressive and Geico were first in overall score for the mobile user…...
Insurance shopping routine for consumers: TransUnion
1+ mon, 2+ week ago (424+ words) The fourth quarter data from 2025 shows a continued increase in shopping levels during a period when shopping rates typically decline, according to the report. Auto insurance shopping was up 11% in Q4 2025, compared to 2024. Property insurance shopping increased 5%. Patrick Foy, senior director…...
Can your AI think like an underwriter?
3+ mon, 4+ week ago (373+ words) The next evolution of AI in insurance isn't about processing more data faster, it's about capturing and amplifying the human behavioral intelligence that makes the difference between good and great risk assessment. Today's insurance AI operates primarily as sophisticated calculators....
TransUnion: Nearly half of consumers buy insurance via digital channels
4+ mon, 3+ week ago (419+ words) Research from TransUnion's 2026 Property and Casualty report reveals that carriers must meet evolving communication expectations. TransUnion: Nearly half of consumers buy insurance via digital channels According to TransUnion's 2026 Property and Casualty Annual Insurance Outlook, auto and property insurers will need…...
Why insurers need accurate weather data
4+ mon, 3+ week ago (368+ words) Accurate weather forecasting is critical for risk management, according to Matthew Porcelli, a meteorologist at The Weather Company. Digital Insurance spoke with Porcelli about how insurance companies need access to accurate weather data. Porcelli grew up obsessed with weather, which…...
Auto insurance customer satisfaction impacted by higher deductibles, J.D. Power
5+ mon, 6+ day ago (252+ words) Overall customer satisfaction with auto insurance claims is strained by high deductibles, according to J.D. Power's 2025 U.S. Auto Claims Satisfaction study. Though auto insurance rates have declined since reaching almost peak highs in April 2024, 26% of customers have deductibles of $1,000 or more." Erie…...
J.D. Power: Rising premiums impacting customer loyalty
6+ mon, 2+ week ago (276+ words) According to the J.D. Power study results, customers who experience an insurer-initiated rate increase also have significantly lower levels of trust in their insurer and are less likely to say their insurer is easy to work with. The 2025 study examines overall…...
Reimagining insurance for millennials and Gen Z
7+ mon, 1+ week ago (1027+ words) With each passing year, millions more millennials and Gen Zs will enter financial maturity. That fact has ramifications across nearly every industry, but it's especially critical for insurance providers, which will continue to see policyholder demographics transform before their eyes....
Small businesses consider switching insurers: JD Power
7+ mon, 2+ week ago (318+ words) Small businesses may start shopping for new insurance, according to the 2025 U.S. Small Commercial Insurance Study from J.D. Power. Only 55% of customers said they "definitely will" renew with their current insurer, down six percentage points from last year." Competitive pricing is central…...
Technology's impact on customized auto insurance
7+ mon, 4+ week ago (752+ words) Suppose that the premium for car insurance rewarded drivers for not driving on the road like it's a racetrack. Think of a future when a policy isn't written based on a customer's ZIP code or age, but on the way…...