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News
Cellphone insurance: When the policy wording matters
16+ hour, 39+ min ago (1090+ words) A cellphone insurance claim can depend on much more than whether the device was stolen or damaged. The type of cover, the device recorded on the policy schedule, SIM-card requirements, single-item limits, and the circumstances of a theft can all…...
Can AARTO make better drivers – and smarter underwriting?
4+ week, 15+ hour ago (1539+ words) For nearly three decades, AARTO has been the road traffic reform that always seemed to be just over the horizon. Drivers have heard about demerit points, licence suspensions, and tougher enforcement for years, but after repeated delays, legal challenges, and…...
DUI exclusions drive a surge in motor claim disputes
2+ mon, 2+ day ago (1308+ words) Motor, homeowners’, and commercial insurance were the main sources of complaint in the National Financial Ombud Scheme’s Non-life Insurance Division in 2025. According to the NFO’s annual report, released last week, motor vehicle insurance accounted for 35.4% of all complaints finalised by…...
Rejected claims expose behavioural risk in motor insurance
4+ mon, 1+ week ago (406+ words) Motor insurance claim rejections are being driven less by technicalities and more by driver behaviour – with direct implications for underwriting, advice, and client outcomes. Data from the Insurance Data System (IDS) and findings from the National Financial Ombud Scheme (NFO)…...