News
CCC Crash Course looks at changing consumer claims practices
9+ hour, 52+ min ago (568+ words) Affordability challenges are making consumers treat lower-severity claims as optional purchases, a new CCC Crash Course report says." As smaller claims decrease within first-party coverages, the severity mix is reshaping, the report says. This follows decisions by consumers to opt…...
P&C Specialist article focuses on recent State Farm auto claim practice shifts
1+ week, 5+ day ago (1224+ words) A new P&C Specialist article explores a change in State Farm auto claim practices, which includes cutting labor rates and the use of centralized auto claim audit teams." "The Bloomington, Illinois-based insurer has lowered labor rates by as much…...
New York Governor rolls-out auto insurance reform plan
3+ week, 1+ day ago (333+ words) New York Governor Kathy Hochul recently announced an auto insurance reform plan that will tackle fraud but also will require insurance companies to pay back policyholders after making excess profits." Hochul claims that her plan will lower the cost of…...
State Farm, Plymouth Rock refuse to pay New Jersey auto claim until media involvement
1+ mon, 1+ week ago (505+ words) A New Jersey man's vehicle was totaled while parked in front of his house, and until after a TV news station's involvement, his insurance and the other party's insurance refused to cover the damage, according to a report from ABC…...
NAIC, LexisNexis release auto insurance premium, shopping trends data
1+ mon, 2+ week ago (467+ words) The National Association of Insurance Commissioners (NAIC) has released its 2022/2023 Auto Insurance Database Report, providing data on U.S. auto insurance costs. NAIC found that the average incurred loss per collision claim increased 17.6% from $6,113 in 2021 to $7,191 in 2022. The report also contains a…...
Washington bill expands insurance fraud to include vehicle repairs and appraisals
1+ mon, 2+ week ago (269+ words) A Washington State insurance commissioner-sponsored bill to combat insurance fraud, including for vehicle repairs or appraisals, passed the Senate Tuesday." SB 6031 expands insurance fraud to include medical, vehicle or property services not rendered or vehicle or property repairs not made…...
Consumer experience in claims, repairs process evaluated at Federal Reserve auto symposium
2+ mon, 1+ day ago (1723+ words) A panel discussed the drivers behind soaring auto insurance inflation including the rising complexity of repair, consumer pressures and changing insurance practices during the Automotive Insights Symposium held by the Federal Reserve Bank of Chicago Wednesday." A full recording of…...
Auto insurance premiums dropped by 6% in 2025, expected to increase slightly in 2026
2+ mon, 2+ day ago (577+ words) While the average annual full-coverage auto insurance premium dropped 6% nationally in 2025, Insurify projects it will increase 1% in 2026." The decrease comes after the average cost of insurance rose 46% from 2022 to 2024, Insurify's newest report says." Thirty-nine states saw their prices fall, including…...
Insurer Report Card: Seven receive A- or higher, none of top 10 national insurers receive above C+
2+ mon, 5+ day ago (840+ words) Seven auto insurance companies received an A-minus or higher from collision repairers on how well their claims practices help promote quality repairs and customer service, according to CRASH Network's 2026 "Insurer Report Card." Thirty-five insurers received a B or higher to…...
Washington drafts rules on umpire registration for auto insurance appraisals
6+ mon, 2+ week ago (285+ words) The Washington Office of the Insurance Commissioner (OIC) recently released a pre-publication draft of its requirements for appraisal umpires to register on its site." Earlier this year, the legislature passed SB 5721, a bill that created a standard automobile insurance appraisal…...