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Nationwide vs Progressive
Both sell through independent agents and online. Nationwide scores far higher for claims and telematics; Progressive is bigger and sells in every state.
Verdict
Progressive and Nationwide both sell through independent agents as well as online and by phone, and both are known for telematics. Progressive, publicly traded and the second-largest U.S. auto insurer, wrote $69.01 billion of private passenger auto premium in 2025 (18.57%) in all 50 states and D.C. Nationwide, a policyholder-owned mutual, wrote $4.07 billion (1.09%). Its state pages don't include Alaska, Hawaii, Louisiana, Massachusetts or D.C.
Progressive has the higher AM Best rating, A+ (Superior), affirmed May 2026, and record 2025 profits. Nationwide is rated A (Excellent), affirmed November 2025, with AM Best calling its operating performance marginal. Service scores point the other way. Nationwide scored 729 (4th of 20) in the J.D. Power 2025 claims study, against Progressive's 673 (18th). In the 2026 U.S. Auto Insurance Study Nationwide ranked second in three regions and highest for usage-based insurance. Progressive beat the regional average only in California.
Progressive accepts a wider range of drivers, including those with tickets or a lapse. Nationwide suits drivers who want stronger service and a pay-per-mile option. Both are often sold by the same independent agents, so get quotes from both.
Choose Nationwide if
- Claims service matters most. Nationwide was 4th of 20 in 2025; Progressive was 18th.
- You drive little and want pay-per-mile coverage (SmartMiles).
- You want SmartRide, rated highest for usage-based insurance by J.D. Power in 2026, with up to 40% off at renewal.
- You want a Vanishing Deductible that builds credit for safe years.
- You live in the North Central, Southeast or Texas regions, where Nationwide ranked second in 2026.
Choose Progressive if
- You live in Alaska, Hawaii, Louisiana, Massachusetts or D.C.
- You have tickets, an accident or a coverage lapse. Progressive writes nonstandard drivers.
- You want accident forgiveness built in for claims under $500, and for most claims after five years.
- You want to buy entirely online and compare options with tools like Name Your Price.
- You want the higher AM Best rating (A+ vs. A).
Key differences
| Nationwide | Progressive | |
|---|---|---|
| How you buy | Independent agents, online and phone | Direct online and phone, or independent agents |
| Availability | 46 states; not AK, HI, LA, MA or D.C. | All 50 states and D.C. |
| AM Best | A (Excellent), November 2025 | A+ (Superior), May 2026 |
| J.D. Power 2025 claims study | 729, 4th of 20 | 673, 18th of 20 |
| Usage-based programs | SmartRide (up to 40%); SmartMiles pay-per-mile | Snapshot (app or plug-in) |
| Deductible feature | Vanishing Deductible | Deductible Savings Bank |
Snapshot can raise your rate for high-risk driving; SmartRide's discount can drop to zero (see telematics programs from the major insurers compared). Progressive's prices can differ between its direct channel and agents, so check both. An independent agent who represents both can run them side by side; bring the car insurance quote comparison worksheet to keep coverage identical.
Side by side
| Nationwide | Progressive | |
|---|---|---|
| Type | National carriers | National carriers |
| Customer service | 877-669-6877 | 800-776-4737 |
| Report a claim | 800-421-3535 | 800-776-4737 |
| Roadside assistance | 800-421-3535 | — |
| Website | nationwide.com | progressive.com |
| NAIC group | Nationwide Corp Group | Progressive Group |
| Headquarters | Columbus, Ohio | Mayfield Village, Ohio |
| Founded | 1926 | 1937 |
| Ownership | Mutual (owned by its policyholders) | Publicly traded stock company |
| Stock ticker | — | NYSE: PGR |
| Where it sells auto insurance | 46 states; Nationwide's state auto pages do not include Alaska, Hawaii, Louisiana, Massachusetts or Washington, D.C. | All 50 states and Washington, D.C. |
| How it sells | Independent agents, online and by phone | Direct (online, phone, app) and independent agents |
| U.S. private passenger auto rank (2025) | 14 | 2 |
| Auto premiums written (2025) | $4.07 billion | $69.01 billion |
| U.S. market share (2025) | 1.09% | 18.57% |
| AM Best financial strength | A (Excellent) | A+ (Superior) |
| J.D. Power | Ranked highest for usage-based insurance (711) and second in the North Central (684), Southeast (685) and Texas (667) regions of the J.D. Power 2026 U.S. Auto Insurance Study; scored 729, 4th of 20, in the 2025 U.S. Auto Claims Satisfaction Study | Scored 673, 18th of 20, in the J.D. Power 2025 U.S. Auto Claims Satisfaction Study; above average only in California (645) in the J.D. Power 2026 U.S. Auto Insurance Study |
| Usage-based program | SmartRide (safe-driving discount up to 40%); SmartMiles (pay-per-mile) | Snapshot (mobile app or plug-in device) |
| Mobile app | Nationwide mobile app (claims, ID cards, payments) | Progressive mobile app (iOS, Android) |
| Best suited to | Drivers who want an independent agent and a strong usage-based or pay-per-mile option from a large mutual insurer. | Drivers who like to shop and buy online, compare prices, or need coverage after tickets or a lapse, and who are comfortable with app-based service. |
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Facts come from each insurer's profile, where every figure carries its source and review date. Prices are personal: compare quotes, not just companies.
Last reviewed October 4, 2026