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Nationwide vs State Farm

Two mutuals with strong satisfaction scores. State Farm has captive agents and the higher rating; Nationwide offers independent agents and SmartMiles.

Verdict

State Farm and Nationwide are both policyholder-owned mutuals with farm roots, and both score well with customers. Their size and sales models differ. State Farm, the largest U.S. auto insurer, wrote $69.16 billion of private passenger auto premium in 2025 (18.61%) through more than 19,200 captive agent offices. Nationwide, 14th, wrote $4.07 billion (1.09%). It sells through independent agents, online and by phone, and no longer uses an exclusive agent force.

State Farm holds the higher AM Best rating, A+ (Superior), though it was downgraded from A++ in November 2025. Nationwide is rated A (Excellent), affirmed the same month, and AM Best described its operating performance as marginal. On service, both are strong. In the 2025 J.D. Power claims study Nationwide scored 729 (4th of 20) and State Farm 716 (tied 8th). In the 2026 U.S. Auto Insurance Study State Farm was above average in nine of 11 regions and first in the Northwest. Nationwide ranked second in the North Central, Southeast and Texas regions, and its usage-based program ranked highest for the third straight year.

Availability will settle it for some drivers. State Farm doesn't write new auto business in Massachusetts or Rhode Island. Nationwide's state pages don't cover Alaska, Hawaii, Louisiana, Massachusetts or D.C. Where both sell, get quotes from both.

Choose Nationwide if

  • You want an independent agent who can compare Nationwide with other insurers.
  • You drive little and want pay-per-mile coverage through SmartMiles.
  • You want a safe-driving program with a bigger ceiling: SmartRide pays 10% to enroll and up to 40% at renewal.
  • You live in Rhode Island, where State Farm doesn't take new auto customers.
  • You want a Vanishing Deductible or the On Your Side repair network's lifetime guarantee.

Choose State Farm if

  • You want a captive agent who handles your auto, home and life policies.
  • You live in Alaska, Hawaii, Louisiana or D.C., where Nationwide's auto pages don't list coverage.
  • You live in the Mid-Atlantic or New York, where Nationwide scored below the 2026 regional average.
  • You want the 2026 auto dividend and the A+ rating.
  • You have a driver under 25 who could earn the Steer Clear discount.

Key differences

Nationwide State Farm
How you buy Independent agents, online and phone Captive agents, plus online and app
Availability 46 states; not AK, HI, LA, MA or D.C. All states and D.C. except MA and RI for new auto
AM Best A (Excellent), November 2025 A+ (Superior), November 2025
J.D. Power 2025 claims study 729, 4th of 20 716, tied 8th of 20
Usage-based programs SmartRide (up to 40%); SmartMiles pay-per-mile Drive Safe & Save (up to 30%); Steer Clear
Notable features Vanishing Deductible, accident forgiveness, gap Rideshare driver coverage, 2026 dividend

SmartRide's final discount could be zero, and Drive Safe & Save is recalculated each renewal and can fall (see telematics programs from the major insurers compared). Nationwide policies must be canceled through an agent. Compare the same coverage on the car insurance quote comparison worksheet.

Side by side

Nationwide State Farm
Type National carriers National carriers
Customer service 877-669-6877 800-782-8332
Report a claim 800-421-3535 800-732-5246
Roadside assistance 800-421-3535 877-627-5757
Website nationwide.com statefarm.com
NAIC group Nationwide Corp Group State Farm Group
Headquarters Columbus, Ohio Bloomington, Illinois
Founded 1926 1922
Ownership Mutual (owned by its policyholders) Mutual (owned by its policyholders)
Where it sells auto insurance 46 states; Nationwide's state auto pages do not include Alaska, Hawaii, Louisiana, Massachusetts or Washington, D.C. All states and Washington, D.C., except Massachusetts and Rhode Island, where State Farm does not quote new auto business
How it sells Independent agents, online and by phone Captive (exclusive) agents, plus online and app service
U.S. private passenger auto rank (2025) 14 1
Auto premiums written (2025) $4.07 billion $69.16 billion
U.S. market share (2025) 1.09% 18.61%
AM Best financial strength A (Excellent) A+ (Superior)
J.D. Power Ranked highest for usage-based insurance (711) and second in the North Central (684), Southeast (685) and Texas (667) regions of the J.D. Power 2026 U.S. Auto Insurance Study; scored 729, 4th of 20, in the 2025 U.S. Auto Claims Satisfaction Study Ranked highest in the Northwest region (667) in the J.D. Power 2026 U.S. Auto Insurance Study; scored 716, tied for 8th of 20, in the J.D. Power 2025 U.S. Auto Claims Satisfaction Study
Usage-based program SmartRide (safe-driving discount up to 40%); SmartMiles (pay-per-mile) Drive Safe & Save; Steer Clear (drivers under 25)
Mobile app Nationwide mobile app (claims, ID cards, payments) State Farm mobile app (iOS, Android)
Best suited to Drivers who want an independent agent and a strong usage-based or pay-per-mile option from a large mutual insurer. Drivers who want a local agent, a mutual insurer that returns profits to policyholders, and auto, home and life from one company.
Coverage options
  • Liability
  • Collision
  • Comprehensive
  • Uninsured/underinsured motorist
  • Medical payments or PIP (by state)
  • Rental reimbursement
  • Roadside assistance
  • Gap insurance
  • Vanishing Deductible
  • Accident forgiveness
  • Classic car
  • Liability
  • Collision
  • Comprehensive
  • Uninsured/underinsured motor vehicle
  • Medical payments
  • Emergency road service
  • Car rental and travel expenses
  • Rideshare driver coverage
Discounts
  • SmartRide
  • SmartMiles
  • Multi-policy
  • Accident-free
  • Good student
  • Defensive driving
  • Anti-theft
  • Safe driver
  • Automatic payments
  • Paperless
  • Drive Safe & Save
  • Steer Clear
  • Good student
  • Driver training
  • Student away at school
  • Good driver
  • Accident-free
  • Defensive driving course
  • Multi-policy bundle
  • Vehicle safety
  • Passive restraint
  • Anti-theft

Facts come from each insurer's profile, where every figure carries its source and review date. Prices are personal: compare quotes, not just companies.

Last reviewed October 4, 2026

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