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Progressive vs State Farm

The two biggest auto insurers: State Farm has local agents and stronger satisfaction scores; Progressive offers direct or independent-agent buying.

Verdict

State Farm and Progressive are close to a tie for the top of the U.S. market. In 2025 State Farm wrote $69.16 billion of private passenger auto premium (18.61%) and Progressive $69.01 billion (18.57%). Both are rated A+ (Superior) by AM Best: Progressive affirmed in May 2026, State Farm downgraded to that level from A++ in November 2025. Beyond size they have little in common. State Farm is a policyholder-owned mutual that sells through more than 19,200 captive agent offices. Progressive is a publicly traded company that sells direct online and by phone and through independent agents.

Service scores favor State Farm. In the J.D. Power 2026 U.S. Auto Insurance Study it beat the regional average in nine of 11 regions; Progressive did so only in California. In the 2025 claims study State Farm scored 716 (tied 8th of 20) and Progressive 673 (18th). Progressive's case rests on flexibility. It sells in every state, writes drivers with tickets or a lapse, and offers comparison shopping tools. Its accident forgiveness is built in.

Price depends on the driver, the car and the state, and neither company is cheaper across the board. Get quotes from both.

Choose Progressive if

  • You live in Massachusetts or Rhode Island, where State Farm doesn't write new auto policies.
  • You want an independent agent who can quote other companies too, or prefer to buy entirely online.
  • You have a less-than-clean record. Progressive writes both standard and nonstandard drivers.
  • You want built-in accident forgiveness for claims under $500, and for most claims after five years.
  • You live in California, where Progressive beat the 2026 J.D. Power regional average (645 vs. 633) and State Farm scored just below it (632).

Choose State Farm if

  • You want one local agent who handles your auto, home and life policies.
  • Customer satisfaction matters most: State Farm topped the Northwest and placed second in four other regions in J.D. Power's 2026 study.
  • You want a mutual that is returning money: average 10% rate cuts in 40 states and a $5 billion auto dividend in 2026.
  • You have a young driver who could earn the Steer Clear or good student (up to 25%) discount.

Key differences

Progressive State Farm
How you buy Direct or independent agents; prices can differ by channel Captive agents, plus online and app
Availability All 50 states and D.C. Not sold to new customers in MA or RI
AM Best A+ (Superior), May 2026 A+ (Superior), November 2025
J.D. Power 2025 claims study 673, 18th of 20 716, tied 8th of 20
Usage-based program Snapshot (app or plug-in) Drive Safe & Save (10% to enroll); Steer Clear for under-25s
Distinctive extras Deductible Savings Bank, pet injury coverage, Name Your Price Rideshare driver coverage, 2026 auto dividend

Both telematics programs re-price you at renewal and can raise your rate (see telematics programs from the major insurers compared). Because Progressive's price can vary by channel, compare its online quote with an independent agent's, then ask a State Farm agent for the same limits and deductibles. The car insurance quote comparison worksheet helps keep the comparison like for like.

Side by side

Progressive State Farm
Type National carriers National carriers
Customer service 800-776-4737 800-782-8332
Report a claim 800-776-4737 800-732-5246
Roadside assistance — 877-627-5757
Website progressive.com statefarm.com
NAIC group Progressive Group State Farm Group
Headquarters Mayfield Village, Ohio Bloomington, Illinois
Founded 1937 1922
Ownership Publicly traded stock company Mutual (owned by its policyholders)
Stock ticker NYSE: PGR —
Where it sells auto insurance All 50 states and Washington, D.C. All states and Washington, D.C., except Massachusetts and Rhode Island, where State Farm does not quote new auto business
How it sells Direct (online, phone, app) and independent agents Captive (exclusive) agents, plus online and app service
U.S. private passenger auto rank (2025) 2 1
Auto premiums written (2025) $69.01 billion $69.16 billion
U.S. market share (2025) 18.57% 18.61%
AM Best financial strength A+ (Superior) A+ (Superior)
J.D. Power Scored 673, 18th of 20, in the J.D. Power 2025 U.S. Auto Claims Satisfaction Study; above average only in California (645) in the J.D. Power 2026 U.S. Auto Insurance Study Ranked highest in the Northwest region (667) in the J.D. Power 2026 U.S. Auto Insurance Study; scored 716, tied for 8th of 20, in the J.D. Power 2025 U.S. Auto Claims Satisfaction Study
Usage-based program Snapshot (mobile app or plug-in device) Drive Safe & Save; Steer Clear (drivers under 25)
Mobile app Progressive mobile app (iOS, Android) State Farm mobile app (iOS, Android)
Best suited to Drivers who like to shop and buy online, compare prices, or need coverage after tickets or a lapse, and who are comfortable with app-based service. Drivers who want a local agent, a mutual insurer that returns profits to policyholders, and auto, home and life from one company.
Coverage options
  • Liability
  • Collision
  • Comprehensive
  • Uninsured/underinsured motorist
  • Medical payments
  • Personal injury protection
  • Loan/lease payoff
  • Rental car reimbursement
  • Roadside assistance
  • Trip interruption
  • Custom parts and equipment
  • Rideshare coverage
  • Deductible Savings Bank
  • Pet injury coverage
  • Progressive Vehicle Protection
  • Liability
  • Collision
  • Comprehensive
  • Uninsured/underinsured motor vehicle
  • Medical payments
  • Emergency road service
  • Car rental and travel expenses
  • Rideshare driver coverage
Discounts
  • Snapshot
  • Three-year safe driving
  • Five-year accident-free
  • Five-year claim-free
  • Multi-policy
  • Multi-car
  • Online quote
  • Sign online
  • Paperless
  • Pay in full
  • Automatic payment
  • Continuous insurance
  • Teen driver
  • Good student
  • Distant student
  • Homeowner
  • Drive Safe & Save
  • Steer Clear
  • Good student
  • Driver training
  • Student away at school
  • Good driver
  • Accident-free
  • Defensive driving course
  • Multi-policy bundle
  • Vehicle safety
  • Passive restraint
  • Anti-theft

Facts come from each insurer's profile, where every figure carries its source and review date. Prices are personal: compare quotes, not just companies.

Last reviewed October 4, 2026

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